returns and exchange
RETURN POLICY FOR GENERAL ITEMS
The returned items MUST CONFORM to the rules below:
1. Returns shall only be accepted within 30 days from invoice date.
2. Returns should be presented with its ORIGINAL INVOICE /RECEIPT and & should be done at the SAME STORE, in its ORIGINAL PACKAGING and IN GOOD CONDITION.4. Items for returned are subject for inspection. Breakages are not allowed to be returned if the client have already RECEIVED and SIGNED the DELIVERY RECEIPT.
5. No complaint or return shall be accepted for tiles which have already been installed or used.
RETURN POLICY FOR DEFECTIVE ITEMS
1. Returns shall only be accepted within 7 days from invoice date.
2. Report of damage must be supported with a video upon unboxing of package.
3. Return shipping charges shall be care of the Buyer, if items are found to be defective the shipping cost shall be credited back to the Buyer.
4. Re-shipping charges shall be care of the Seller, provided that items are found to be defective.